Tickaroo clears routine support replies
Tickaroo reads every inbound ticket, drafts replies in your voice, tags urgency, and hands hard cases to human review.
Human review stays in control.
Draft ready
Escalate
Draft
Pilot proof points
draft acceptance target
ticket replay onboarding
planned pilot pricing
Support starts as a founder problem.
The inbox looks manageable until repetitive questions, response-time pressure, tone edits, and edge-case routing all land on the same person.
Inbound
Routine questions stack up in the shared inbox.
Tickaroo
Drafts, urgency tags, and risky-case routing are prepared.
Human review
Your team approves, edits, or escalates before anything sends.
Replay first, then review live.
The pilot proves fit on real tickets before Tickaroo touches the active queue.
Connect your shared inbox
Import recent tickets from Gmail or a lightweight helpdesk. Nothing sends from Tickaroo.
Human control is explicit.
Replay real tickets
Tickaroo drafts replies, tags urgency, and separates risky cases before live use.
Human control is explicit.
Review every send
Your team edits and approves routine drafts while hard threads stay with a human.
Human control is explicit.
Everything points to a safer review queue.
Six focused capabilities cover the first job: fewer routine replies sitting untouched.
Reads every inbound ticket
Shared inbox volume gets seen before it waits for a founder to open the thread.
Drafts in your voice
Historical replies and edits shape practical support drafts instead of generic AI text.
Tags urgency fast
Urgency and intent labels appear before the next human decides what to answer first.
Escalates risky threads
Ambiguous, emotional, or high-risk conversations are routed for human attention.
Fits shared inbox tools
Built first for email-led support around Gmail, Help Scout, Front, and Crisp.
Learns from edits
Accepted changes and escalations tune future drafts without removing approval control.
A focused design partner pilot.
Planned pricing starts at $149 per month and scales with inbox volume after replay fit is clear.
$149 to $0
Includes setup help, historical or live ticket replay, and human-reviewed tuning.
100-ticket replay onboarding
Draft tone seeding from prior replies
Urgency and likely-intent tagging
Escalation lane for sensitive cases
Not promised: autonomous customer sends.
Pilot fit is checked before paid access starts.
FAQ
Short answers on control, setup, inbox fit, and escalation.
See how much support volume your team can clear before you hire.
No autonomous customer sends without your review.